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Health & Wellness Department

Administrative Assistant

Part-Time Non-Union Position

STATEMENT OF THE JOB:

Department: Health & Wellness Department.
Reports To: Senior Director of Health & Wellness.
Employment Type: Part-Time (19 hours per week).
Location: Commonpoint - Central Queens (67-09 108th St., Forest Hills, NY).

Potential Work Shift Options:

Mondays, Tuesdays, Wednesdays, Thursdays from 9:00am-2:00pm.
Mondays, Wednesdays, Fridays from 2:00-7:00pm.
Mondays - Fridays from 7:00pm-9:30pm or 11:30pm (based on the rental schedule).
Saturdays and Sundays (8:00am - 12:00pm, 12:00-5:00pm, 5:00-11:00pm).

The Administrative Assistant is a key role in the Health & Wellness Department at Central Queens. This individual is responsible for overseeing all administrative operations and ensuring a high standard of client service delivery. The role includes managing office systems, coordinating program registration, handling facility bookings, and supporting a smooth and efficient operation.

You will be the first point of contact for many families and community members, so a professional, warm, and solution-oriented demeanor is essential. This role requires strong organizational, communication, and leadership skills, along with the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities:

Client Services & Registration:

Provide excellent customer service in person, by phone, and email.
Process registrations for Aquatics, Sports, Dance, Personal Training, and seasonal camps.
Assist with room and gym rental scheduling and payments.
Maintain participant records, attendance, payments, and refunds.
Set up program registrations in Salesforce and prepare attendance sheets.

Administrative & Marketing Support:

Support daily front desk operations and maintain an organized environment.
Manage credits, refunds, and inventory of POS items (uniforms, swim caps, dance tickets).
Assist with special events and community outreach.
Help create flyers, update the website, and support social media posts.

Facility & Program Support:

Assist with rental coordination and contract processing.
Provide administrative support to department leadership.
Track program enrollment and prepare basic reports.
Greet prospective members and give tours of the facility.

Qualifications:

Associate's or Bachelor's degree preferred; 3+years administrative experience.
Strong computer skills (Google Workspace, Salesforce/CRM platforms).
Excellent customer service, communication, and organizational abilities.
Familiarity with youth aquatics, sports, or dance programs is a plus.
CPR/First Aid certification or willingness to obtain.

Other Duties: Perform additional assignments as required to meet the evolving needs of the department.

Starting Rate: $20.00 per hour

Location: Central Queens: 67-09 108th St. Forest Hills, NY 11375

How to Apply:

Please email a cover letter and résumé to Adam Ostroff, Senior Director, Health & Wellness, at aostroff@commonpoint.org. Please indicate \"Administrative Assistant\" in the subject of the email.

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