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Position Summary:
The Medical Billing Assistant supports the day-to-day billing and administrative operations of Commonpoint’s Mental Health Services Division. This position assists with claims management, insurance verification, provider credentialing, authorization tracking, payment follow-up, and coordination related to clinic billing workflows. The role also provides administrative and front desk support as needed to help ensure smooth clinic operations and continuity of service delivery.

Responsibilities:

Assist with daily medical billing operations for outpatient mental health services.
Verify insurance eligibility and benefits.
Support claims submission, tracking, and follow-up.
Assist with denial management and resolution of billing issues.
Track prior authorizations and authorization renewals.
Assist with provider credentialing and re-credentialing processes, including gathering and maintaining required documentation.
Communicate with insurance companies regarding claims, credentialing, and billing-related questions.
Coordinate with clinical and administrative staff regarding missing or incomplete. documentation needed for billing and credentialing.
Support payment posting and account reconciliation activities.
Maintain accurate billing, credentialing, and client records within electronic systems.
Assist with preparation of billing-related reports and data tracking as requested.
Scan, upload, and maintain electronic documents and records.
Provide front desk/reception coverage as needed, including answering phones, greeting clients, scheduling appointments, and assisting with general clinic operations.
Monitor and maintain lower balance patient accounts to help reduce aging balances and improve collections.
Follow up with patients regarding outstanding balances.
Prepare and send patient statements and invoices.
Process refunds and payment corrections when applicable.
Generate billing and collection reports.
Reconcile daily and monthly payment activity.
Respond to billing inquiries from patients, providers, and insurance carriers.
Support other administrative and operational functions within the Mental Health Services Division as assigned.

Qualifications:

Minimum of 1–2 years of experience in medical billing, healthcare administration, credentialing, or related administrative work preferred.
Experience working in behavioral health, outpatient mental health, or healthcare settings preferred.
Knowledge of Medicaid, Medicare, commercial insurance billing, and credentialing processes preferred.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Strong written and verbal communication skills.
Proficiency in Microsoft Office and electronic health record systems.
Ability to maintain confidentiality and professionalism in a fast-paced clinical environment.

Schedule: Full-time position. Some flexibility in schedule may be required based on clinic operational needs.

EDUCATION, EXPERIENCE, AND REQUIRED:

High School Diploma required. BA Preferred. Bilingual candidates are encouraged to apply.
Salary Range: $42.5-$55K annually.

How to Apply: Interested candidates are invited to submit their resume and cover letter to Natalie Brooks Wilson at nwilson@commonpoint.org.

Commonpoint is an equal opportunity employer.

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