ABOUT COMMONPOINT

Commonpoint is a community-centered nonprofit dedicated to sustaining and enhancing the quality of life for individuals and families of all ages and abilities across New York City. With deep roots in Queens, Commonpoint now has a footprint in every borough, reflecting its commitment to meeting communities where they are.

Each year, they serve more than 125,000 community members across more than 95 locations. Their programs reach diverse and neurodiverse populations with comprehensive, inclusive services that move individuals from crisis to stability and toward empowered living.

Through education, workforce development, health and mental health care, food access, and community-based supports, Commonpoint partners with residents to foster economic mobility, social connection, and long-term resilience. As we continue expanding our reach, including into the Bronx and the Crotona Park area, we remain committed to closing access gaps and creating equitable pathways to opportunity, ensuring every person is valued, supported, and equipped to thrive.

ABOUT THE ROLE:

Commonpoint is hiring an Director, IT a strategic Director who will shape and drive the technology vision for one of New York City’s most impactful nonprofits. This role serves as the senior technology authority for an organization operating at $100M scale across 95+ locations, delivering life-changing services to more than 125,000 community members annually.

Primary duties include:

Manage aspects of technology department and equipment, including staff, vendors, budgeting, purchases, warranty & subscription renewals, and inventory.
Develop and implement strategic plans and priorities to ensure innovative and cost effective technology programs and services for agency.
Supervise technical support staff and interns and provide escalated support, to maintain the agency technology systems including the network, servers, wireless network, phone system, databases, intranet sites.
Plan and implement necessary projects relating to upgrades of infrastructure and core technology equipment, including evaluation, selection, coordination, and continued maintenance, to meet the needs of Commonpoint.
Assist and support technology integration in the agency with equipment and infrastructure to utilize technology innovatively.
Provide leadership in communicating and collaborating with staff in the use and support of technology.
Create and distribute policies relating to technology utilized at Commonpoint staff.
Keep up with new technologies and solutions in the industry and with strategic integration in the agency, as appropriate.

The Director, IT will lead the organization’s technology strategy, infrastructure, operations, and innovation initiatives while overseeing all information technology systems, support, security, and training functions. This role will report directly to the Vice President, Information Technology.

ROLE RESPONSIBILITIES:

Solution Design & Implementation:

Translate program and operational pain points into well-scoped, testable solutions, working iteratively from prototype to production with measurable success criteria at each stage.
Collaborate hands-on with internal staff, vendors, and technical partners to integrate new technologies with existing systems, including Salesforce, Workday, ADP, Adaptive, and agency data and reporting platforms.
Build reusable frameworks, templates, and internal documentation that allow successful pilots to be replicated efficiently across multiple sites and program areas.

Cross-Department Collaboration & Staff Enablement:

Partner across divisions — workforce services, youth and family, older adult services, health and wellness, finance, HR, and development — to co-design solutions that fit real workflows and earn staff trust.
Lead change management and adoption efforts, including training, office hours, and internal communications that help staff use new tools confidently and responsibly.

Data, Governance & Responsible Use:

Establish and maintain Commonpoint's technology governance framework, including policies and guardrails for data privacy, security, confidentiality, bias mitigation, transparency, and appropriate human oversight.
Ensure all technology complies with applicable federal, state, and city regulations as well as funder, grant, and contractual requirements across government and philanthropic funding streams.
Partner with IT, Compliance, and program leadership to protect participant and staff data and to ensure tools are accurate, equitable, and accessible across our diverse community.
Stay current on the evolving AI landscape, regulatory environment, and nonprofit best practices, advising leadership on risks and opportunities as they emerge.

Measurement & Continuous Improvement:

Establish KPIs for technology initiatives — including efficiency gains, time saved, quality improvements, adoption rates, and resident and staff outcomes — and prepare regular reports for senior leadership and the Board.
Utilize data-driven decision-making to evaluate solution effectiveness, retire what is not working, and reinvest in what delivers measurable value.
Lead continuous improvement of deployed tools based on user feedback, performance data, and changing program needs.

QUALIFICATIONS & KEY ATTRIBUTES:

A minimum of five years of experience in IT management, experience in an educational setting an asset.
Technical experience with network and systems administration, including but not limited to managed switches, firewalls, LAN and WAN security, IP telephony, wireless systems, Microsoft & Apple operating systems, mobile devices, VMWare, and Windows Server management.
Excellent organizational and budgeting skills with demonstrated success in the planning and implementation of projects and managing support teams.
Excellent communication and interpersonal skills dealing with both tech savvy and non-tech savvy users.
Ability to clearly articulate vision, goals, and responsibilities.
A minimum of a bachelor’s degree in a related field, master’s degree and/or technical certifications preferred.

COMPENSATION & BENEFITS:

Commonpoint offers competitive base salaries benchmarked against comparable nonprofit organizations in the New York metropolitan area. Salaries are determined based on internal and external equity, as well as each position’s scope, qualifications, and organizational impact. We believe in compensating staff fairly and consistently, ensuring that all salary decisions align with our mission-driven commitment to equity and transparency.

To maintain fairness across the organization, salary offers are set according to established salary bands and are not subject to negotiation. New hires typically start near the beginning of the salary range to allow for growth based on performance, professional development, and tenure.

Our total rewards package reflects our dedication to employee well-being, growth, and recognition. Current benefits include:

Tiered health, dental, and vision insurance options.
Pension plan and 403(b) retirement savings opportunities.
Generous paid time off and family-supportive policies.
Professional development and education support to foster career growth.
Recognition and appreciation programs for exemplary performance.
Employee discounts on programs and services.
Access to free amenities, including private seasonal pool clubs and fitness facilities at select locations.
Long-service severance upon retirement.

Working Conditions & Job Details:

Working Conditions:

Primary office-based environment with regular travel to program sites across Queens, the Bronx, and Manhattan.
Sedentary work with occasional lifting up to 20 pounds.
Prolonged periods of sitting at a desk and working on a computer.
Ability to work flexible hours, including occasional evenings or weekends as needed.

Job Details:

Salary Range: $75,000 - $85,000.
Location: Various.
- Manhattan: 35 West 31st Street, 4th Floor, New York, NY, 10001.
- Central Queens: 67-09 108th Street, Forest Hills, NY, 11375.
- Little Neck: 58-20 Little Neck Parkway, Little Neck, NY, 11362.
- Bronx: 1665 Hoe Avenue, Bronx, NY, 10460.
- Remote.
Non-Union Position.

To Apply: Please send a resume and cover letter to kallenjames@commonpoint.org

Commonpoint is an equal opportunity employer.

Commonpoint

Director, IT

About the Job